Terms
Terms of Service
These terms apply to paid research services offered under the Japan Figure Market Insights and Japan Market Research service names (“Provider”) to the business customer identified in the confirmed scope or invoice (“Customer”).
1. Business service and agreement
The service is offered for business use. An inquiry does not create a contract. A contract is formed when the Provider confirms the scope in writing and receives the required payment, unless the written confirmation states otherwise. The confirmed scope, these terms, the Refund Policy, and any invoice form the agreement.
2. Scope and customer inputs
The Provider will provide the deliverables described in the confirmed scope. The Customer must provide accurate product or service information, target market, priorities, and other reasonably requested inputs. Delivery dates may move if required inputs are incomplete or late. Work outside the confirmed scope requires a separate written agreement and may incur an additional fee.
3. Research sources and limitations
Research is based on public information reasonably available during the research period. Sources may be incomplete, changed, delayed, mistranslated, or removed by third parties. The Provider will distinguish verified findings from material unknowns but does not guarantee availability, allocation, authenticity, future price, demand, sales, margin, profit, or any commercial outcome. The deliverables are market research, not legal, tax, customs, regulatory, licensing, financial, or investment advice.
4. Payment, delivery, and clarification
Fees are due as stated in the invoice or payment request. The $199 Japan Figure Retailer Pilot is delivered within three business days, and the $79 Japan Market Mini Audit is delivered within 72 hours, in each case after payment, written scope confirmation, and receipt of all required inputs. One reasonable clarification round requested within seven calendar days of delivery is included. A clarification explains the delivered work; it does not add products, markets, competitors, or new research questions.
5. Intellectual property and permitted use
After full payment, the Customer may use the final deliverables internally for its business decisions. The Provider retains ownership of its methods, templates, know-how, and pre-existing materials. The Customer may not resell, republish, sublicense, or distribute the deliverables as a standalone product without written permission. Third-party source content remains the property of its respective owner.
6. Confidentiality
Each party will use reasonable care to protect non-public information received from the other and will use it only to perform or receive the service. This does not apply to information that is public without breach, already lawfully known, independently developed, or required to be disclosed by law.
7. Cancellation and refunds
The Cancellation & Refund Policy is incorporated into these terms. Customized research is generally non-refundable after research begins, except where the Provider cannot provide the agreed service.
8. Liability
To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for lost profits or business opportunities. The Provider’s aggregate liability arising from a project will not exceed the fee paid for that project. These limits do not apply where liability cannot lawfully be limited, or to fraud or willful misconduct.
9. Governing law
The agreement is governed by the laws of Japan, without regard to conflict-of-law rules. The parties will first try in good faith to resolve disputes through written discussion. Any unresolved dispute will be submitted to a court of competent jurisdiction in Japan, unless mandatory law requires otherwise.
10. Changes and contact
The terms effective when a project is accepted apply to that project. Material changes will be posted on this page. Questions may be sent to research@japanfigureinsights.com.
Effective: September 20, 2026