Cancellations
Cancellation & Refund Policy
Our paid projects are customized research. This policy explains the point at which work becomes non-refundable and the remedy if we cannot deliver.
1. Before research begins
You may cancel for a full refund before research begins. Send the request promptly to research@japanfigureinsights.com.
2. After research begins
Once research begins, the fee is non-refundable because time is reserved and customized work is performed for the confirmed product or service and market. A change of priorities, purchasing decision, launch decision, or dissatisfaction with market facts found during the research does not create a refund right.
3. If we cannot deliver
If the Provider cannot provide the agreed deliverables, you will receive a full refund. If an unexpected issue prevents delivery within the stated period, we will offer a revised delivery date; if you do not accept it and no deliverable has been provided, you may cancel for a full refund.
4. Scope changes and missing inputs
The delivery period begins only after payment, written scope confirmation, and receipt of all required inputs. Delays caused by missing, inaccurate, or changed Customer inputs do not create a refund right. Material changes to products, services, competitors, target market, or research questions require a new scope and may require an additional fee.
5. Clarifications and corrections
One reasonable clarification round requested within seven calendar days of delivery is included. If we made a factual or transcription error within the confirmed scope, we will correct it without charge. Clarifications and corrections are not additional research.
6. Refund method and timing
Approved refunds are returned to the original payment method where practicable. We will initiate the refund promptly, but the time for funds to appear depends on the payment provider and financial institution.
Effective: September 20, 2026